Company Policies

General Policies

February 20, 2024

Disclaimer:

Prices on this website are subject to change without any advance notice.  All prices posted on the Delany Products’ website will be honored and supersede any previous pricing.  It is to be understood that the pricing on our website is not an offer to sell anyone the material that is listed on the website.

Distribution Policy:

It is now and always has been the policy of Delany Products to only sell to Plumbing Distributors and Plumbing Wholesalers. 

Payment Terms:

All invoices will be paid within 30 days from the date of the invoice.    Any invoice paid in 7 calendar days of the invoice date shall earn a 3% discount, while invoices paid from 8 to 15 calendar days of the invoice date shall earn a 2% discount and will be applied to those invoice(s).   Any unpaid invoice past 30 days will have a finance charge of 2% applied to it.  This 2% finance charge will be applied monthly.

Freight Policy:

Any order will qualify for Full Freight Allowed (“FFA”)if they are flush valves, bedpans, or faucets that have a net value of $5,000 or higher and being shipped to locations within the Continental United States. There are no freight allowed terms for replacement part orders.

Free On Board (FOB) Delany Facility:

All prices are FOB Delany facility as defined by the Uniform Commercial Code. Products shall be shipped via Delany’s designated carrier. For all orders that do not meet the minimums of the FFA policy, they will be shipped prepaid and then the charges will be applied to invoice.

Minimum Billing Policy:

Minimum order size is $75 Net

Shortages, Incorrect Shipments, Proof of Delivery:

Claims of shortages or incorrect shipment of Purchase Orders must be made within thirty (30) days from the date of the invoice.  No claim that is made over six (6) months will not be honored.  Deliveries that are claimed to be short will be compared to shipping weight documents and posted weights and will honored at the company’s discretion if posted weights and quantities match the shipping documents. 

Limited Warranty:

Delany Products warrants all its’ products to be made of first class material, free from any defects.  All manually activated products will perform the services for which it is intended to in a thoroughly efficient and reliable manner as long as the product is properly installed and maintained for three (3) years for manual valves from the date of purchase.  All sensor activated electronic products (flush valves, faucets or soap dispensers) as long as the product is properly installed and maintained are warranted for one (1) year from the date of purchase.  During this three-year (or one-year for sensor products) period, Delany Products will either replace or repair any part or parts, which are proven to be defective at its discretion after inspection.  No claims will be allowed for labor, transportation, or any other incidental costs.  This warranty is only extended to those persons or organizations that purchased the product from an authorized Delany Products distributor. 

There are no warranties that extend beyond the description listed above.  In no event will Delany Products be responsible for any consequential damages of any kind for product beyond this warranty.

Returned Material Authorization:

Written authorization must be obtained before the return of any material for any reason.  The Return Material Authorization (RMA) process can be initiated through the website under the Customer Service area. https://www.delanyproducts.com/rma-form/ The RMA # shall be written on the shipping label.

Upon receipt of a returned product, Delany Products will inspect and if required test the product prior to issuing a credit.  Credits may be denied for any of the following reasons:

1. The product returned does not match the RMA request.
2. The returned products are missing components
3. The returned unit has been cannibalized
4. The returned unit is out of warranty
5. The returned product has been damaged and is unsellable
6. The product is not defective

Product not received within 60 days of the date of the RMA issuance will result in the expiration of the RMA and the nullification of a valid return.

Credits for returns will be based upon the original sales price of the product. All returns for reasons other than defective product that are returned within a year are subject to the following handling and restocking Rules:

1. Standard or stock valves: 25% handling and restocking charge
2. Concealed valves & Replacement Parts made to specific wall sizes: 40% handling and restocking charge.
3. Non-Standard or Custom models: 50% handling and restocking charge (Note: Slip Connection flush valves that are of a discharge 3.5 GPF or higher are considered custom)
4. Product returned that is over one (1) year old: 50% handling and restocking charge
5. Non-standard/Custom & Concealed valves over (1) year: Zero (0%) credit
6. Product returned that is over two (2) years old: Zero (0%) credit

NOTE: Returned product MUST be in Sellable condition to receive a credit.

Returned Freight is at customer’s expense.  If this is a claim for defective product and the product is tested and it is proven to be a factory defect, a credit will be given at the original invoice price.  If it proves not to be a factory defect, the product will be returned in the condition it was received.  

All approved credits will aim to be issued within 30 days of the return of the product being received.